AcuCall sells and supports automated customer interaction management systems for call centers and businesses that emulate call center activities within their organizations. CenterMaster™, our flagship product, is a unified customer interaction management platform with integrated customer relationship management, interactive voice response, automatic call distribution, predictive dialing, call recording, scripting, reporting, speech and analytics, SMS, email, chat and more.
Our on-demand, hosted deployment model meets the specific needs of our customers by integrating the customer management capability and flexibility of our core interaction application engine with the efficient and effective communication potential of the Asterisk communication platform. This combination produces compelling improvements in the ability of our customers to manage large volumes of inbound/outbound communications at the lowest possible cost per contact and to retain and manage historical data and to measurably improve first time contact or response or resolution to their customers.
AcuCall develops proprietary software applications using best of breed technologies with strict adherence to industry standards. Our customer interaction engine leverages the Microsoft .NET framework and solutions foundation and is fully integrated with the Asterisk telephony engine as developed in the Linux operating environment.