AcuCall sells and supports automated customer interaction management systems for call centers and businesses that emulate call center activities within their organizations. CenterMaster™, our flagship product, is a unified customer interaction management platform with integrated customer relationship management, interactive voice response, automatic call distribution, predictive dialing, call recording, scripting, reporting, speech and analytics, SMS, email, chat and more.
Our portfolio of learning tools includes manuals, feature specific administrator, supervisor and user guides, training videos, quick reference guides and more. AcuCall staff is available to hold training seminars beyond the initial 4 hours included in the launch of the system as detailed in our service agreement.
AcuCall develops proprietary software applications using best of breed technologies with strict adherence to industry standards. Our customer interaction engine leverages the Microsoft .NET framework and solutions foundation and is fully integrated with the Asterisk telephony engine as developed in the Linux operating environment.