Cloud based Applications, Social Media Analytics, SMS Text included in CenterMaster you’ll be using the most powerful yet affordable software on the market to interact with your customers.AcuCall is pleased to announce new Social Media Analytics as well as SMS Texting capabilities developed and integrated into the CenterMaster software solution suite. CenterMaster can now provide Sentiment Analysis on social postings enabling you to respond appropriately to chatter. Agents can now interact with callers via text, same as you would using the phone, complete with customer data screenpops, scripts and so on.
Best of all, texting costs are significantly less than local or long distance phone minutes. Now AcuCall makes it possible for your agents to interact with customers using SMS Text messaging.
To learn more about SMS Texting and other exciting new features in CenterMaster please contact our sales staff at (855) 799-7905 Ext. 1